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Free Shipping Both Ways

Rio Gems is proud to offer FREE shipping both ways on select items. Please read our policy to understand both why and how we do this policy.

Which items are eligible?
Items that have the free shipping both ways logo on the page are eligible (these items are usually our more expensive fine gemstones). This is what the logo looks like:

Why do we offer this (also related question - are we crazy)?
Well. We're not crazy. We know that when it comes to buying gemstones, a picture is NOT always worth a thousand words. It is hard to visualize the gemstone in actual size. It is also hard to know how it looks in various lighting situations. All of our recent gemstone pictures are taken with a Canon Xti with the Canon 100mm Macro Lens under daylight balanced LED lighting. We have gone to great lengths to measure, accurately photograph, and describe our gemstones. Even still, we know how difficult this gemstone purchase can be -- and to make it a risk-free purchase -- we have free shipping both ways (to you, and back if you want want to return it).

How exactly does it work?
You purchase an eligible item. Should you decide to return it (within the 30 day return period), simply contact us for your specific return authorization number. We then ask that you ship the items back to us via U.S. Postal Service insured mail (or registered mail) depending on the value. We will fully reimburse the cost of the postage.