PO Box 18312
Beverly Hills, CA 90209
Call toll-free: 866-RIO-GEMS
We ship as soon as possible, typically within 24 hours (Monday - Friday 9am-5pm PST). We ship within the USA by USPS First Class mail with delivery confirmation and all necessary insurance. We charge a flat shipping fee, no matter how much you order, so you don't have to worry about getting ripped off on shipping. Our shipping fee is a flat fee of $2.95 within the USA. International rates are $5.95. Our shipping fee may change from time to time and we may run specials including free shipping on certain items.
Refund and Return Policy
We have an unconditional 30-day money back guarantee on all of our products, unless otherwise noted. That means that if for any reason you would like to return the item within 30 days from your purchase date, you may simply email us, and inform us. We will send you an RMA (authorization number) as well as an address and return shipping instructions. After we receive the item back in original condition we will refund your money less shipping and handling fees. We do not charge any restocking fees. You are responsible for return shipping and any necessary insurance. Our policies are fair and we're easy to deal with and provide prompt service.
No Customer Left-Behind Policy
We take customer service seriously, and we make full-effort to reply to any and all questions within just a few hours time during business hours Mon-Fri 9am-5pm PST (excluding holidays).
Information Represented on The site
All information represented on the site is to the best of our knowledge accurate. Typos and other mistakes may occur, such as an inaccurate price and Rio Gems will not be held liable for these mistakes. Images on the site are typically magnified to show detail. Colors of gemstones and jewelry will vary based on your monitor.
Right To Cancel Sales
Rio Gems reserves the right to cancel any sale for any reason. Some possible reasons include possible fraudulent or suspicious credit card use, or an item damaged before shipping, or incorrect information was provided on the web site related to the item.